Terms of Use

1. Acceptance of the Terms

By accessing, registering or using the ExDigital Pro platform, you declare that you have read, understood and fully agree to these Terms of Use and the Privacy Policy.

If you do not agree with any clause, you should not use the services.

2. Definitions

• Platform: ExDigital Pro system, including client, staff, supplier, admin areas and public pages.
• Client/Organizer: User responsible for creating and managing events.
• Non-Commercial Event: Event with invitation management without online ticketing.
• Commercial Event: Event with public portal, ticket batches and online/manual sales.
• Ticket: Digital title associated with a sale, with validation and QR Code when applicable.
• Platform Fee: Percentage or reduced value applied according to configured rules.
• Financial Sanction: Operational restriction applied for non-payment, at light, strong or commercial suspension levels.

3. Scope of Services

The platform offers, among others, the following features:

• Creation and management of events, guests, check-in and suppliers.
• Staff team operation per event with specific permissions.
• Publication of commercial events on the public portal.
• Ticket sales by batch (e.g., Normal, VIP, Super VIP) with status tracking.
• Financial reports, reconciliation, payouts and operational audits.
• Email campaigns to a consented customer base.

4. Registration, Account and Profiles

4.1. Requirements

• Provide true and up-to-date information.
• Keep credentials confidential and for exclusive use.
• Be responsible for actions performed under your account.

4.2. Access profiles

• Client: Full management of your events and commercial operations.
• Staff: Restricted access according to permissions defined by the client.
• Supplier: Access to modules related to service delivery.
• Admin: Platform operation and governance.

5. Non-Commercial and Commercial Events

5.1. Non-Commercial

Intended for invitation and attendance management without online ticket sales.

5.2. Commercial

Allow public portal, online/manual sales, batch management and associated financial flow, respecting the contracted plan and technical rules.

6. Tickets, Sales and Payments

6.1. Sales

• Online sales via public portal (when enabled and permitted).
• Manual sales by the client (and authorized staff, when applicable).
• Tickets may require payment approval before final release.

6.2. Payment methods

Methods shown to buyers depend on the organizer and/or platform settings, including integrations such as Multicaixa Express, Stripe, PayPal and proof-of-payment flows.

6.3. Proofs and validation

In proof-based flows, ticket release depends on review and approval. Invalid, incomplete or fraudulent proofs may lead to blocking the operation.

7. Platform Fees, Reconciliation and Payouts

7.1. Fee rule

Platform fee charging is configurable and may be full, reduced or zero, depending on administrative rules and the commercial event context.

7.2. Reconciliation

The platform keeps records of sales, fees, approvals and payouts for operational and financial verification.

7.3. Payouts to the organizer

Organizer payouts observe sales payment status, fee rules and administrative approvals.

8. Financial Sanctions

In case of default, the platform may apply automatic or manual financial sanctions, with administrative review and reversal possible.

• Light: blocks portal publication and activation of online sales.
• Strong: also blocks commercial ticket operations.
• Suspension: broad commercial block until regularization.

Sanction application and reversal are recorded in internal audit history.

9. Campaigns and Communications

The campaigns module uses contact bases obtained from commercial interactions and valid consents. The client is responsible for content sent and compliance with applicable communication rules.

• Sending misleading, offensive or unauthorized content is prohibited.
• Unsubscriptions and blocks must be respected.

10. Privacy and Personal Data

Personal data processing follows the Privacy Policy, with appropriate technical and organizational measures for security, access control and traceability.

11. Intellectual Property

Code, brand, layout, documentation and platform assets belong to ExDigital Pro / Extensus, except for third-party content duly identified.

12. Responsibilities and Limitations

12.1. User responsibilities

• Ensure legality of events and published information.
• Be responsible for charges, commercial policies and buyer support for your event.
• Keep correct contact data for support and claims.

12.2. Platform limitations

• We do not guarantee uninterrupted operation or total absence of failures.
• We are not responsible for unavailability of third-party services.
• We are not responsible for unlawful conduct by users.

13. Suspension, Cancellation and Termination

Accounts may be suspended or terminated for violating these terms, fraud, abusive use, recurrent default or legal/administrative determination.

14. Changes to the Terms

These terms may be updated periodically to reflect technical, legal and operational evolutions. The current version will always be published on this page.

15. Applicable Law and Jurisdiction

These terms are governed by the laws of the Republic of Angola. The courts of Luanda are elected for dispute resolution, without prejudice to legally admitted alternative means.

16. Contact

• Email: contato@exdigitalpro.ao
• Phone: +244 948 005 566
• Address: Luanda, Angola
• Support: Contact Form

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